TERMS AND CONDITIONS

Legal information

DECORACIÓ FLORAL & EVENTS is the trademark of Antonio Mestre Mora, a self-employed entrepreneur registered with NIF 78214702M and registered office at Calle Nou, 20, 07260 Porreres (Illes Balears).

Antonio Mestre Mora is the owner of the web portal www.decofloralevents.com. The purpose of this portal is to publicize the business and the services it offers, as well as the sale of products online.

Any incident, claim, complaint or suggestion regarding the web portal, online sales, services provided or privacy and the processing of personal data must be communicated through the email address

info@decofloralevents.com or by calling 696 811 920.

Purpose and scope of application

These terms and conditions are intended to regulate the use of the web portal www.decofloralevents.com and business relationships in online sales and business relationships in online sales through this portal between the company and users.

Users are those people who access the portal. Customers are those users who carry out commercial transactions to purchase products from the portal’s online store.

The territorial scope of application of these terms and conditions for online sales will be in the Balearic Islands.

Applicable regulations

These terms and conditions have been prepared in accordance with the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and other complementary laws, as well as any legal provisions that may be applicable.

All matters related to the management that DECORACIÓ FLORAL & EVENTS carries out on the personal data of its clients, are duly regulated according to the new General Data Protection Regulation (EU) 2016/679, and other regulations that may be applicable. In the PERSONAL DATA section you will find all the information regarding the personal data protection policy.

For the actions of buying and selling products through the DECORACIÓ FLORAL & EVENTS online store, it will store the information related to the buying and selling process for a maximum period of 48 months.

These data will only be used for commercial purposes, for the management, information and collection of orders, as well as the sending of commercial information of interest if authorized.

DECORACIÓ FLORAL & EVENTS guarantees the quality of the service contracted through the web portal www.decofloralevents.com. All legally recognized rights to consumers and customers are guaranteed. Failure to comply with the terms and conditions may lead to the return of the products by the customer.

Users and clients

The user will have to respect at all times the terms and conditions established in this text.

In this express way, the user states that he will use the portal diligently and assuming any responsibility that may arise from breach of the rules.

All the information provided by DECORACIÓ FLORAL & EVENTS through the web portal is its property. As public information, it can be used as long as the content is not modified or the information is distorted. The source of the information should be cited as the name of the DECORACIÓ FLORAL & EVENTS brand and the address of the web portal www.decofloralevents.com.

The user will be solely responsible for any false or inaccurate statements made and for the damages that may be caused to DECORACIÓ FLORAL & EVENTS or to third parties due to the information provided.

The user undertakes to make lawful use of the Services, without contravening current legislation, or harming the rights and interests of third parties. In the event that an error occurs during the purchase process in sending your data, these may be modified through the Account section of the online store in the case of registering as a user or by contacting DECORACIÓ FLORAL & EVENTS through the email address info@decofloralevents.com

The resale to third parties of the products purchased through the web portal is strictly prohibited.

Registering as a customer to make a purchase is optional. An order can be placed without the need for personal data to be stored in a user account. By registering on the purchase platform you will receive via email and with acknowledgment of receipt, username and password. Access codes (username and password) are personal and non-transferable, and the client is obliged to ensure their custody, proper use and integrity. Likewise, the client is solely responsible for the choice, loss, theft or unauthorized use of any password or identification code and the consequences that may arise from it.

DECORACIÓ FLORAL & EVENTS reserves the right to cancel the username and password, and therefore access to the online store and / or web portal of those users who maintain debit or unpaid balances.

Orders

To make a purchase, the customer can register on our web portal www.decofloralevents.com or make the purchase as a guest (without registering), providing in both cases different necessary personal data. The prices applicable to each product are those indicated on the web portal www.decofloralevents.com at the time of purchase.

The prices are expressed in Euros and include VAT (Value Added Tax), but exclude shipping costs, which will be added to the total amount of the purchase and will be indicated in the order before its completion.

The data to be provided must include the delivery address and the billing information (full name, NIF and billing address). The acquisition of products must be done through the activation of the “Pay” button that appears at the bottom of the page of the purchase request, and expresses the total acceptance of these terms and conditions prior to the purchase of the products, without them being of application the novelties that can take place in the clauses of the terms and conditions later.

DECORACIÓ FLORAL & EVENTS will send the client, once these terms and conditions have been expressly accepted, justification of the purchase made, with all its terms, via email within 24 hours of the purchase.

DECORACIÓ FLORAL & EVENTS informs you that it archives the electronic documents in which the purchases are formalized for a period of 48 months.

The customer may make payment by credit or debit card through virtual POS through the secure place platform for payment on the Redsys web.

Delivery

DECORACIÓ FLORAL & EVENTS will put the necessary means to ensure adequate transport so that the products arrive at the customer’s delivery address in good condition. The registered customer will be able to find the order details in the “Order History” section in the “My Account” section.

Purchase orders are produced and prepared for shipment to the delivery address requested by the customer or for local collection. The delivery price is not included in the product price. It will appear in the product information, once the purchase is made, specifying the shipping price.

DECORACIÓ FLORAL & EVENTS will contact the customer before making the delivery to ensure the success of the order. If the client does not receive the order within the indicated period or if he receives a product in poor condition or an unsolicited product, he can contact DECORACIÓ FLORAL & EVENTS through the email address info@decofloralevents.com or by calling the phone 696811920 so that we can resolve the incident as soon as possible.

DECORACIÓ FLORAL & EVENTS will not assume any responsibility for delays in the delivery of orders when this delay is the sole responsibility of the client (for example, that the package cannot be delivered due to the absence of the client).

Likewise, DECORACIÓ FLORAL & EVENTS will not assume any responsibility when delivery cannot be made due to incorrect or incomplete delivery data. In general terms, and in accordance with the provisions of current regulations, DECORACIÓ FLORAL & EVENTS will not be liable when damages caused to the client are caused by reasons beyond the control of DECORACIÓ FLORAL & EVENTS.

In case of providing erroneous data or in case of absence at the time of delivery without the possibility of making the delivery to a third party, a second delivery will be scheduled immediately. If this has not been possible either, the customer will be notified to pay the costs of a third delivery.

Delivery times and days

As long as the product is available, DECORACIÓ FLORAL & EVENTS guarantees home delivery or local delivery of the order within 24 hours if the order confirmation is received between Monday and Friday, and within 48 hours if it is received on Saturday. , Sunday or holidays.

For special holidays such as Valentine’s Day, Mother’s Day … Orders will be sent within 24 hours, even if they are holidays. In the event of a problem with the stock of fresh flowers or plants, the customer will be informed of the new delivery period.

Right of withdrawal

The right of withdrawal consists of canceling an order and receiving a refund of the amount paid for the service or product from which it is withdrawn. This is different from returns for incidents such as defects or shipping failures attributable to DECORACIÓ FLORAL & EVENTS.

You have to know that the right of withdrawal is not applicable in the purchase of perishable products such as fresh flowers and plants, which are not subject to return. Non-perishable products are subject to return (vases, candles and other decorative products).

The customer has the right to withdraw and return the products purchased, within a maximum time of 7 business days, counted from the receipt of the product. The product must be sent to DECORACIÓ FLORAL & EVENTS, at Carretera de Castilla 420 15570 Narón, Spain, together with the delivery note of the order. You can make a total or partial refund of the order for some of the products purchased. To cancel or withdraw an order, the customer must contact DECORACIÓ FLORAL & EVENTS through the email address info@decofloralevents.com or by calling 696 811 920.

 

Industrial and intellectual property

The intellectual and industrial property rights over the creations, brands, logos, and any other subject to protection, contained in the web portal www.decofloralevents.com correspond exclusively to DECORACIÓ FLORAL & EVENTS or to third parties who have authorized their inclusion.

The unauthorized reproduction, distribution, commercialization or transformation of such creations, brands, logos, etc. constitutes an infringement of intellectual and industrial property rights. Likewise, the information that the client can access through the web portal may be protected by industrial, intellectual or other property rights. DECORACIÓ FLORAL & EVENTS will not be responsible in any case and under any circumstances for the infringements of such rights that you may commit as a client.

Modification of the terms and conditions

These terms and conditions will be in force for as long as they are displayed on the web portal www.decofloralevents.com, so that, when they are totally or partially modified or updated, these conditions will cease to be in force, being the new terms and conditions those who go on to regulate the use of the web portal. The terms and conditions will remain in force until all the obligations defined therein have been fully fulfilled.

DECORACIÓ FLORAL & EVENTS reserves the right to review, modify or update these terms and conditions at any time. In any case, any modification, revision or update of these terms and conditions will not affect orders placed prior to the date of publication on the web portal of the new conditions, which will be governed by the version of the terms and conditions in force in the moment of its acceptance by the Client, unless by Law or decision of the competent authorities DECORACIÓ FLORAL & EVENTS must make modifications retroactively, and in this case, possible changes will also affect the orders that the Client had previously made. If the client does not agree with any of the clauses of these terms and conditions, they must notify DECORACIÓ FLORAL & EVENTS, prior to its acceptance, by email to the address info@decofloralevents.com

If the modifications proposed by the client are accepted by DECORACIÓ FLORAL & EVENTS, particular conditions that include the agreed changes will be sent electronically to the client.